Refund policy

Refund and Return Policy

Right of Withdrawal (European Union)

If you are a consumer located in the European Union, you have the right to cancel your order within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you, or a third party designated by you (other than the carrier), receive the goods.

To exercise your right of withdrawal, please contact us at:

Email: Myteevaservice@gmail.com

You must inform us clearly about your decision to cancel your order before the withdrawal period expires.

Returns

If you exercise your right of withdrawal, the item must be returned in the same condition in which you received it.

The product must be unused, unopened, and in its original packaging. You will also need proof of purchase.

Before sending any item back, you must contact us first at:

Myteevaservice@gmail.com

After reviewing your request and confirming that the return is eligible, we will provide you with the correct return address and further instructions.

Please do not send any products back without prior confirmation from us. Returns sent without approval may not be accepted.

Hygiene and Personal Care Products

Due to health and hygiene protection reasons, certain oral care products cannot be returned after they have been opened, unsealed, or used.

This includes products such as electric toothbrushes, toothbrush heads, tongue cleaners, water flossers, and other oral care products where the original hygiene packaging or seal has been opened.

Unused and unopened products may be returned according to the applicable withdrawal rights.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong product.

We will review the issue and provide an appropriate solution.

Please contact us at:

Myteevaservice@gmail.com

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Refunds will be issued within the legally required timeframe after approval.

Please note that your bank or payment provider may require additional time to process the refund.

If you have any questions regarding refunds or returns, please contact us at:

Myteevaservice@gmail.com